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Technical Support Engineer

Bucharest, Romania · Computer/Software
We are looking for colleagues to join our tremendous engineering team.

What we are looking for:
We are looking for a motivated engineer to in the field of providing technical assistance to customers. The job implies monitoring the incident log and communicate between the users and the development team the problems and solutions.
 
Nice to have:
  • previous help-desk experience
  • good knowledge of tools like Jira, Remedy, Redmine, Bugzilla
  • strong communication skills
  • technical abilities to understand and implement technical solutions for the reported issues
  • experience with API integrations
  • code development background in at least one language – can read other people’s code
  • SQL knowledge
  • Linux knowledge
 
Responsibilities:
  • monitor the issue log in the incidents management platform
  • take the calls from the users and classify the issues before getting back to the development team
  • find solutions directly for usability problems and/or documentation issues
  • implement the technical resolutions given by the technical team
  • run scripts, modify parameters, install modules for the supported applications

Much more in it for you!
Besides an exciting job in a tremendous team, here's what you can expect:
  • A fast-paced tech environment
  • Continuous growth & learning
  • Open feedback culture
  • Room for own initiative & ideas
  • Transparency about results & strategy
  • Recognition & reward for hard work
  • Working with a flexible schedule
  • Medical subscription
  • Extra vacation days
  • Many others perks

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