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Technical Account Manager

Bucharest, Romania
We are looking for a Technical Account Manager to create long-term, trusting relationships with our customers. The Technical Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
 
Goals:    
  • Develops long-term, trusting relationships with a portfolio of assigned customers;
  • Ensures that our business relationships with customers are strong, profitable and enduring;
  • Achieves the financial targets set for the assigned portfolio of customers (value of contracts signed, revenue, account receivables);
  • Ensures the highest degree of customer satisfaction, measured through NPS (Net Promoter Score)

Responsibilities:
  • Is the main contact person for the assigned customers and represents Tremend in the business relationship with them; 
  • Develops and maintains business relationships with all stakeholders of the customer, from project team members to C level executives;
  • Develops a good knowledge of the business plan and priorities of the customers;
  • Develops a good understanding of the industry in which the customer activates, including the specific opportunities, challenges, regulations, etc;
  • Researches  the customer environment  to get information about the desired and/or budgeted IT projects;
  • Learns about the competitive landscape of the customer and defines the winning strategy for Tremend by differentiating against the relevant competitors;
  • Considering the business priorities of the customer, as well as the existing common projects,  will actively present new offerings to the customer;
  • Leads the proposal team, is accountable for the technical and commercial proposal, negotiates the proposal and closes the deal;
  • Understands and challenges the effort breakdown and estimates, in order to ensure winning the deal in a profitable manner  
  • Asks for executive sponsorship both on the customer side, as well as on Tremend’s side, to ensure that necessary decisions are taken and executed; 
  • Works closely with the entire Tremend organization to successfully win new business and deliver contracted projects.

Your qualifications:
  • Proven experience in a similar role and record of high performance and substantial achievements in your past positions
  • Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Strong analytical and problem-solving skills
  • Solid technical background and great knowledge of SDLC/Agile methodologies. Previous software project management experience is a plus.
  • Fluency in English is required
  • BSc degree in Computer Science or relevant field is a plus

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