We are looking for a Technical Account Manager to create long-term, trusting relationships with our customers. The Technical Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
 
Goals:    

• Develops long-term, trusting relationships with a portfolio of assigned customers;
• Ensures that our business relationships with customers are strong, profitable and enduring;
• Achieves the financial targets set for the assigned portfolio of customers (value of contracts signed, revenue, account receivables);
• Ensures the highest degree of customer satisfaction, measured through NPS (Net Promoter Score)

Responsibilities:

• Is the main contact person for the assigned customers and represents Tremend in the business relationship with them; 
• Develops and maintains business relationships with all stakeholders of the customer, from project team members to C level executives;
• Develops a good knowledge of the business plan and priorities of the customers;
• Develops a good understanding of the industry in which the customer activates, including the specific opportunities, challenges, regulations, etc;
• Researches  the customer environment  to get information about the desired and/or budgeted IT projects;
• Learns about the competitive landscape of the customer and defines the winning strategy for Tremend by differentiating against the relevant competitors;
• Considering the business priorities of the customer, as well as the existing common projects,  will actively present new offerings to the customer;
• Leads the proposal team, is accountable for the technical and commercial proposal, negotiates the proposal and closes the deal;
• Understands and challenges the effort breakdown and estimates, in order to ensure winning the deal in a profitable manner  
• Asks for executive sponsorship both on the customer side, as well as on Tremend’s side, to ensure that necessary decisions are taken and executed; 
• Works closely with the entire Tremend organization to successfully win new business and deliver contracted projects.

Your qualifications:

• Proven experience in a similar role and record of high performance and substantial achievements in your past positions
• Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong analytical and problem-solving skills
• Solid technical background and great knowledge of SDLC/Agile methodologies. Previous software project management experience is a plus.
• Fluency in English is required
• BSc degree in Computer Science or relevant field is a plus