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Senior Technical Support Engineer

Bucharest, Romania
We are looking for colleagues to join our tremendous engineering team.

What we are looking for:
We are looking for a motivated engineer to work in the field of providing technical assistance to customers. The job implies monitoring the incident log and communicate between the users and the development team the problems and solutions.
 
Requirements:
- experience with SQL
- good knowledge of Linux
- strong communication skills
- technical abilities to propose quick workarounds for issues
- knowledge of ERP platforms
 
Responsibilities:
- perform level 3 support for ERP platform
- monitor the issues log and propose solutions or escalate to the development team
- write procedures for undocumented features and proposed workarounds
- create and run SQL scripts
- work in close contact with the development team to ensure fast response
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