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Senior Account Manager

Bucharest, Romania
We are looking for a Senior Account Manager for the Retail, Manufacturing and/or Tech industries to join our tremendous team. 


Develops long-term, trusting relationships with a portfolio of assigned Retail, Manufacturing and/orTech companies;
Ensures that our business relationships with customers are strong, profitable and enduring;
Achieves the financial targets set for the assigned portfolio of customers (value of contracts signed, revenue, account receivables);
Ensures the highest degree of customer satisfaction, measured through NPS (Net Promoter Score)


Is the main contact person for the assigned customers and represents Tremend in the business relationship with them; 
Develops and maintains business relationships with all stakeholders of the customer, from project team members to C level executives;
Develops a good knowledge of the business plan and priorities of the customers;
Develops a good understanding of the Retail, Manufacturing and/or Tech industry in which the customer activates, including the specific opportunities, challenges, regulations, etc;
Researches  the customer environment  to get information about the desired and/or budgeted IT projects;
Learns about the competitive landscape of the customer and defines the winning strategy for Tremend by differentiating against the relevant competitors;
Considering the business priorities of the customer, as well as the existing common projects,  will actively present new offerings to the customer;
Leads the proposal team, is accountable for the technical and commercial proposal, negotiates the proposal and closes the deal;
Collects feedback from the customer regarding the degree of satisfaction related to our performance; 
Asks for executive sponsorship both on the customer side, as well as on Tremend’s side, to ensure that necessary decisions are taken and executed;
Reviews monthly the actual revenue against the forecasted amounts
Organizes recurring account planning and project review meetings; 
Works closely with the entire Tremend organization to successfully win new business and deliver contracted projects.

Qualification and skills:

5+ years of experience in IT Software Services selling and/or delivering B2B solutions;
3+ years of experience in a customer facing role having to engage in business relations at all levels of the organization, up to CxO;
2+ years of experience in dealing with Retail, Manufacturing and/or Tech companies; Good knowledge of the Financial industry;
Previous experience in a AM and/or PM role;
Good understanding of the Enterprise environment;
Is able to transform ideas into exciting presentations and plans;
Strong understanding of digital trends and best practice;
Highly organized with strong written and oral communication skills;
Excellent command of English language;
Soft skills: team player, objective driven, flexible, problem-solver.
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