The Presales Technical Writer collaborates closely with the sales team and provides functional and technical support. This role is critical for the sales process, working in conjunction with Sales, Key Account Directors and Engineers Managers.
The Presales Technical Writer must be able to communicate effectively both on analytics business levels and analytics technology. He/she will be involved in sales, pricing, solution design, POC creation, RFI & RFP response, and market feedback.
You should have a technical background, with hands-on technical skills and exposure to software solutions.
Must be customer service oriented and believe in teamwork, collaboration, adaptability and initiative
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
Experience with all phases of the Software Development Lifecycle, Embedded Systems or Mobile/ Backend Applications, including detailed requirements gathering, writing functional specifications, technical design, development, test, implementation and maintenance
Excellent verbal and written communication skills
Bachelor’s Degree required in Computer Science, Information Technology or related areas
Preferred: experience/know-how with standard modelling languages and diagramming techniques, e.g. UML.
Preferred: experience/know-how with project management methodologies, quality assurance, business analysis, service management or similar.
Technical writing, reviewing and assembling of offers
Support sales teams throughout the Sales process
Work with Product Management to gather customers’ business challenges, product needs, and customer requirements
Understand customer needs and recommend/price optimal solutions
Respond to functional and technical elements of RFIs/RFPs
Create and deliver technical presentations and demonstrations, in an effective manner, to internal and external customers